This Homeowner Couldn't Believe Her Eyes When She Saw the Grout Recoloring We Did in Newtown, Pennsylvania
October 25, 2017When it comes to home improvement, homeowners search for companies that offer more than just a regular restoration job. Attentive customer service as well as professional and personalized advice are just as important as the procedure itself. This homeowner from Newtown, Pennsylvania wasn't pleased with the current state of the floors in her residence; the grout had dulled and acquired a yellowish shade due to years of daily foot-traffic and deterioration, ruining the whole appearance of her home. As soon as her yearly season for home repair arrived, she and her husband decided it was time to seek for grout recoloring experts in Newtown to help them restore their surfaces.
Having experienced bad repair jobs in the past with unreliable companies, this homeowner set out to find the perfect grout restoration company in Bucks County. Several companies appeared when she searched online for grout restoration services in the area, but Sir Grout Bucks PA was the first. The Newtown resident wrote a handful of company phone numbers down and started calling. Among all the companies she contacted, it drew to her attention how Sir Grout Bucks PA answered her call, detailly informed her about their procedures, and responded to her concerns before offering her a free, in-home consultation. Both she and her husband felt they could trust in our team and therefore decided to set up an appointment for a free consultation with our technicians.
On the day of the consultation, a couple of Sir Grout Bucks PA's restorers stopped by the Newtown residence to take a look at the floors the client had talked to us about over the phone. We already had a lot of information about the floor's problems thanks to the call from the client a few days earlier.
The residents wanted us to restore two different areas of their home: the white ceramic tiles in the common areas of the residence and the bicolor tiles arranged in a lovely pattern in another room. Both surfaces had seen better days, since years of foot-traffic, daily wear and tear, and harmful cleaning products had darkened the tiles and the grout to the point where they were quite unappealing. We understood why they had sought for professional help—the grout between the tiles in both rooms was thin, especially in the room with the blue diamond tiles. The wife didn't dare to try to recolor the grout herself, fearing she would just do more harm.
We proposed a one-day service: a tile cleaning for both rooms, plus a grout cleaning, and finally a grout recoloring using Sir Grout's ColorSeal. This product changes the color of the grout while simultaneously sealing it. They agreed without a second thought, knowing from what they had seen on our website that we would deliver.
That same week, one of our technicians visited the residence to start the procedure. First, he secured all surrounding areas to make sure they wouldn't get damaged in the process. After this was done, our technician started cleaning the tile and grout using Sir Grout's non-toxic, soap-less cleaner with a high-speed, gentle scrubber; the embedded dirt began to disappear as our technician worked with our products and machinery. Once the surfaces were clean and dry, it was time to recolor the grout. We used ColorSeal—a thick, water-based acrylic sealer that recolors the grout and makes it stain, mold, mildew, and water-resistant. Our technician was diligent and careful in applying the product around each grout line, paying attention to detail, especially in the areas around the diamond-shaped blue tiling.
The Newtown residents were impressed by how our hard surface expert meticulously worked from early morning to late afternoon. All the hard work paid off and the changes were remarkable; the floors looked like the tiles were just laid! The homeowner and her husband couldn't believe their eyes when they saw how clean the surfaces were and how the renewed grout made the diamond tiles stand out. They were so amazed that they left us a glowing review highlighting what they most loved about Sir Grout Bucks PA:
I just wanted to pass on a note to tell you and the owner of your franchise to which I hope you will pass this note how pleased we were with the work that was done by you and Bill Rowan. From the beginning you were professional in your sales call to us and responsive to my many concerns and phone calls. You always got back to me immediately when I called and were forthright and honest in your answers. We immediately felt that you were someone we could trust and you would deliver what you promised. I might add that we did not get the same feeling from your competition and that was why we hired Sir Grout rather than your competitor. Then Bill Rowan arrived to do the job. I can't say enough good things about Bill and about how hard he worked from 8:00AM in the morning until 7:00PM at night. He spent all that time on his hands and knees treating our home and our floors like his own. Our floors all look like the tile was just laid. He was meticulous in everything he did and he did a great job with very little down time. He took such pride in his work it was a pleasure to watch him work. I kept encouraging him to take a break but he rarely did. What a gem! I kept wondering how does this young man stay so motivated to work so hard. In my previous life I headed a sales force for a pharmaceutical company and my husband has been the Dean of a pharmacy school. We know good people when we see them and both you and Bill were exceptional. I would not hesitate to hire Sir Grout again but only if I could get you and Bill. You are a credit to your Company and because of the work you both did I won't hesitate to tell people waiting to see if we were happy with your work that they should hire Sir Grout.
Thanks to our tile cleaning, sealing, and grout recoloring services, the floors gained a wonderful look and became more resistant to external agents such as dust, embedded dirt, stains, mold, and mildew. Nevertheless, periodic and proper cleaning is still essential to maintain and prolong the life of the tiles. Therefore, we gave the couple a few cleaning and maintenance tips for them to follow. We advised them to always use a cleaner with a soap-less, ammonia- and bleach-free, pH-neutral cleaner that won't harm grout or remove the sealant (acid or alkaline cleaners will break down grout). When cleaning, we suggested them to always allow the cleaner to dwell for 3–5 minutes so that it can emulsify the dirt. The clients were happy with the tips, the services, and the customer care they received from day one.
If you live in Newtown or any other area in Bucks, Lehigh, or Montgomery and you're looking for a reliable company to restore the hard surfaces in your home, Sir Grout Bucks PA is here to help! We're experts in tile and grout cleaning as well as stone cleaning, honing, and polishing. We can make the hard surfaces in any room or area look brand-new. Call us at (215) 709-8125 or fill out the "Request a Quote" form on this website to schedule an appointment for a free, in-home consultation today. If you want to receive information about Sir Grout Bucks PA to your email, subscribe to our newsletter.
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